Cloud Engineer Hub operates the website cloudengineerhub.com. This Privacy Policy details our data practices, transparency standards, and your privacy rights when utilizing our certification platform, digital store, and diagnostic utilities.
1. Information We Collect
- Information You Provide: When purchasing access or registering an account, we collect your name, email address, and phone number to provision your access and deliver invoices.
- Payment Data: Payments are processed directly by our PCI-DSS certified payment gateway partner (Razorpay). We never store or handle raw credit/debit card numbers or bank account passwords on our servers.
- LogLens Diagnostic Data: All diagnostic logs, .zip/.cab archives, and traces analyzed with our LogLens RCA tool are processed 100% locally within your browser. No diagnostic logs are ever uploaded, saved, or transmitted to our servers.
2. How We Use Information
We use account and contact information exclusively to:
- Issue authentication tokens and manage your exam progress.
- Deliver customized ATS resume templates and bundle downloads.
- Provide responsive technical support and dispatch account security updates.
3. Cookies & Storage
We use modern browser local storage exclusively to preserve your chosen theme (dark/light), maintain active login sessions, and save your mock exam progress if you pause a test.